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ISO 10002 Mumbai

We have proven our mettle in providing the authentic ISO 10002 Certification Services to our clients spreading worldwide. ISO 10002 complaint management system implementations with the consultants and experts of ISO - Mumbai not only assure 100% successful ISO 10002 certification but also improve process performance and business operations.

Who is it relevant for?

ISO 10002 is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors.

Benefits of ISO 10002

There are a number of benefits to implementing and certifying your customer complaints management system:

  • Customer retention
    By adopting the management system, your ability to retain the loyalty of your customers will be enhanced.
  • Brand reputation
    Implementing and certifying your complaints management system demonstrates to stakeholders that you have a real commitment to managing customer care issues and you have processes in place to handle, analyse and review complaints.
  • Operational efficiency
    Implementation and certification ensures a consistent approach to handling customer queries, enabling you to identify trends and eliminate the causes of complaints, as well as improve your organization’s operations.
  • Improved internal communications and relations
    It helps you to adopt a customer-focused approach to resolving complaints and encourage personnel to improve their skills in working with customers.
  • Flexibility
    The standard is compatible with ISO 9001 quality allowing you to add value and efficiency to your organization.
  • Continual improvement
    It provides a basis for continual review and analysis of your complaints-handling process, the resolution of complaints and where improvements can be made.

How can ISO - Mumbai help you to get ISO 10002 Certification?

ISO – Mumbai’s ISO 10002 certificate consulting services include awareness training, customer satisfaction policy - objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats etc, implementation assistance & training, internal auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to ensure a 100% successful ISO 10002 certification audit within scheduled project completion time period

Consultants of ISO - Mumbai partner your company in your quality management initiative through ISO 10002 certification to get your company ISO 10002 certified quickly with ease of implementation and in the most cost effective manner. We make sure that ISO 10002 standard implementation does not become just a documentation activity but it becomes a way of life for the organization that lays a foundation for Total Complaint Management and Complaint Management conscious organizational culture.

ISO - Mumbai offers onsite consulting solutions and online consulting solutions for ISO 10002 certification. Our customers have been utilizing our services not only for initial certification consulting but also post certification consulting to ensure that our consultants regularly add value to the business processes of our customers and their process & quality standardization initiatives.

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