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ISO 20000

The ISO/IEC 20000 is the international standard in IT Service Management and promotes an integrated approach to deliver effective services to meet business and customer requirements. First published in 2005 the standard was developed from the BSI 15000 standard. ISO 20000 is fully compatible with the ITIL (IT Infrastructure Library) framework of best practice guidance for ITSM processes and updated in 2011. The ISO 20000 Mumbai can be applied to organizations of any size, and the requirements for best practice service management processes are independent of the service provider’s organizational form. These service management processes deliver the best possible service to meet a customer’s business needs within agreed resource levels i.e. service that is professional, cost-effective and where risks are understood and managed.

The scope includes:-

  • Requirements for a management system
  • Planning and implementing service management
  • Planning and implementing new or changed services
  • Service delivery process
  • Relationship processes
  • Resolution processes
  • Control processes
  • Release processes

Benefits of ISO 20000

Implementation of ISO 20000 gives the following benefits and advantages.

  • Alignment of information technology services and business strategy.
  • Creation of a formal framework for current service improvement projects
  • Provides a benchmark type comparison with best practices
  • Creates competitive advantage via the promotion of consistent and cost-effective services.
  • By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
  • Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprise operational processes.
  • Reduction of risk and thus cost in terms of external service receipt
  • Through the creation of a standard consistent approach, aids major organizational changes.
  • Enhanced reputation and perception
  • Fundamental shift to pro-active rather than re-active processes
  • Improved relationship between different departments via better definition and more clarity in terms of responsibility and goals.
  • Creation of a stable framework for both resource training and service management automation.

Who is it applicable for?

ISO/IEC 20000 is applicable to any organization, large or small, in any sector or part of the world which relies on IT services. The standard is particularly suitable for internal IT service providers, such as IT departments, and external IT service providers, such as IT outsourcing organizations.

How can ISO - Mumbai help you to get ISO/IEC 20000 Certification?

ISO - Mumbai specializes in the entire range of ISO management system certification standards. We have been able to establish our self among the well renowned names in the industry with the help of our excellent ISO Consulting Services. We have clients in more than 30 countries for various certifications like ISO 9001, ISO 14001, OHSAS 18001, HACCP ISO 22000 and ISO 27001. We have proven our mettle in providing the authentic ISO /IEC 20000 Certification Services to our clients spreading worldwide. ISO /IEC 20000 IT Service management system implementations with the consultants and experts of ISO - Mumbai not only assure 100% successful ISO /IEC 20000 certification but also improve process performance and business operations.

Consultants of ISO - Mumbai partner your company in your quality management initiative through ISO /IEC 20000 certification to get your company ISO /IEC 20000 certified quickly with ease of implementation and in the most cost effective manner. We make sure that ISO /IEC 20000 standard implementation, does not become just a documentation activity but it becomes a way of life for the organization that lays a foundation for Total IT Service Management and IT Service Management conscious organizational culture.

ISO - Mumbai offers onsite consulting solutions and online consulting solutions for ISO /IEC 20000 certification. Our customers have been utilizing our services not only for initial certification consulting but also post certification consulting to ensure that our consultants regularly add value to the business processes of our customers and their process & quality standardization initiatives.

ISO – Mumbai’s ISO /IEC 20000 certificate consulting services include awareness training, IT service policy - objectives workshop, gap analysis, documentation design including manuals, procedures, work instructions, formats etc, implementation assistance & training, internal auditor training, assistance in conducting internal audit, pre-assessment audit and everything required to ensure a 100% successful ISO /IEC 20000 certification audit within scheduled project completion time period

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